FAQs

We accept all Visa and MasterCard payments.

The items sold at FLTRD pass strict compliance control, however, if something happened to the item during the shipment will issue a full refund or exchange. Simply contact us at customercare@fltrd.me explaining the issue you are facing.

Yes, we are currently located in UAE, Dubai. You will find our retail store in DIFC, Gate Avenue, Zone C, Unit 92, 94, 96.

Yes, simply add a message in the ‘note’ box prior to the checkout with specific requirements. Once this is done, we will make sure to create a beautifully packaged gift.

If you would like to return or exchange our product(s), please contact us at customercare@fltrd.me our amazing team will make sure to take care of your requests.

Yes, we currently ship to all the countries across GCC. The shipment includes the following countries; UAE, Bahrain, Qatar, Kuwait, Saudi Arabia (KSA), and Oman.

If you are located within the UAE and placed your order before 12:00 PM, you can expect to receive your order the next day. If you are located within the GCC country and placed your order before 12:00 PM, you can expect to receive your order within 3-6 days.